Privacy Policy

Information We Collect:

We will collect and process the following personal information about you:

1. Name

2. Email

3. Mobile

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

1. Service-related communications (appointment reminders, payment confirmations, event updates)

2. Testimonials

3. Customer feedback collection

4. Enforce T&C

5. Processing payment

6. Support

7. Administration info

8. Manage customer order

9. Site protection

10. Dispute resolution

11. Manage user account

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

SMS/Text Message Communications

If you provide your phone number and consent to receive text messages through our contact form at https://palafloral.com/contact, we may send you service-related SMS communications. These messages may include:

- Appointment and consultation reminders

- Appointment cancellations or schedule changes

- Payment confirmations and invoice payment reminders

- Proposal and contract delivery notifications

- Client portal document notifications

- Event timeline updates and logistics communications

Message frequency varies based on your event timeline and service activity. Message and data rates may apply. You may opt out of text messages at any time by replying STOP to any message. For assistance, reply HELP or contact

[email protected]. We do not sell, rent, or share your mobile phone number with third parties for marketing or promotional purposes.

For full SMS terms, please see our SMS Terms of Service

Retention Of Your Information:

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.

We may use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences. We do not use cookies to collect personal information for marketing purposes.

Security:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Grievance / Data Protection Officer:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Pala Floral, 17 E MONROE ST, email: [email protected]. We will address your concerns in accordance with applicable law.